Sales & Customer Service

* Positions are for Synology headquarters in New Taipei City, Taiwan, unless stated otherwise

Technical Support Engineer

Sales & Customer Service
Full-time
Taipei, Taiwan

Providing immediate, concise, and professional customer assistance is our most important responsibility. As a Technical Support Engineer, you will be relied upon by our customers to provide immediate product knowledge. You’ll work closely with our customers to troubleshoot issues, verify that the problem is resolved, and to ensure a pleasant after-sales experience.
You will:
- Provide technical support through different channels, such as live online chat, phone, and emails
- Collect an...

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Solution Manager

Sales & Customer Service
Full-time
Taipei, Taiwan

And there are no other people driving that core value deeper than our Solution Managers. Working alongside other account managers, developers, and marketing colleagues, you unite essential knowledge with the proper workforce to ensure smooth product integration and deployment.
You will:
- Plan and deploy Synology solutions, taking into consideration how the existing setup works, customer requirements, and future expandability
- Provide technical consultation to key channel partners and...

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Sales Account Manager (Vietnam Region)

Sales & Customer Service
Full-time
Taipei, Taiwan

Synology is rapidly expanding in ASEAN countries and are seeking multi-tasking experts that can help us drive results in local markets. As a Sales Account Manager, you will be working on creating plans together with other sales and marketing team members to maximize results. At the same time, you’ll be working with channel partners to build up a network and to find and develop potential customers. 
You will:
- Develop potential business customers and expand market share in Vietnam
- Reg...

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Sales Account Manager (Korea Region)

Sales & Customer Service
Full-time
Taipei, Taiwan

Synology is rapidly expanding in Korea Region and are seeking multi-tasking experts that can help us drive results in local markets. As a Sales Account Manager, you will be working on creating plans together with other sales and marketing team members to maximize results. At the same time, you’ll be working with channel partners to build up a network and to find and develop potential customers. 
You will:
- Develop potential business customers and expand market share in Korea
- Regular...

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Sales Account Manager (ANZ Region)

Sales & Customer Service
Full-time
Taipei, Taiwan

Synology is rapidly expanding in ANZ Region and are seeking multi-tasking experts that can help us drive results in local markets. As a Sales Account Manager, you will be working on creating plans together with other sales and marketing team members to maximize results. At the same time, you’ll be working with channel partners to build up a network and to find and develop potential customers. 
You will:
- Develop potential business customers and expand market share in ANZ
- Regularly v...

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Cloud Sales Manager

Sales & Customer Service
Full-time
Taipei, Taiwan

Our users range from casual home users to enterprises that serve millions of users. Your responsibility is to discover and nurture business development opportunities and help create a quality network of partners familiar with our cloud solutions. You'll be at the forefront of Synology's rapid expansion into new IT solutions. 
You will:
- Find, create opportunities, and develop B2B connections with the goal of ultimately expanding our C2 solution's market share
- Organize and coordinate...

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