Sales & Customer Service

* Positions are for Synology headquarters in New Taipei City, Taiwan, unless stated otherwise

Technical Support Engineer

Sales & Customer Service
Full-time
Taipei, Taiwan

Providing immediate, concise, and professional customer assistance is our most important responsibility. As a Technical Support Engineer, you will be relied upon by our customers to provide immediate product knowledge. You’ll work closely with our customers to troubleshoot issues, verify that the problem is resolved, and to ensure a pleasant after-sales experience.
You will:
- Provide technical support through different channels, such as live online chat, phone, and emails
- Collect an...

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Technical Support Assistant (Part-time)

Sales & Customer Service
Part-time
Taipei, Taiwan

群暉科技的 NAS、IPSAN、網路和監控系統受到全球數百萬客戶的信賴,技術支援扮演著相當重要的角色來提供客戶產品售後的服務及諮詢
你將協助我們:
- 透過電話將客戶的詢問引導至 LiveChat 服務
- 透過信件回應客戶的詢問
- 其他主管交辦事項

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Sales Account Manager

Sales & Customer Service
Full-time
Taipei, Taiwan

我們正在尋找具備溝通能力及 IT 背景的夥伴加入銷售團隊,你需要與經銷商與客戶維繫關係,與我們共同打造 Synology 專屬的銷售生態圈
你將協助我們:
- 開發、教育訓練與管理經銷商,維繫重點經銷商夥伴關係
- 向客戶簡報產品特色,提供技術諮詢與整體解決方案規劃
- 每日專案進度回報、審核及追蹤
- 專案成分析及下單報價相關事務
- 產品售前規劃、定期舉辦通路產品教育訓練、售後協調服務
- 其他主管交辦事項

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Account Manager (Thai-Myanmar Region)

Sales & Customer Service
Full-time
Taipei, Taiwan

Synology is rapidly expanding in Thai-Myanmar Region and are seeking multi-tasking experts that can help us drive results in local markets. As a Account Manager, you will be working on creating plans together with other sales and marketing team members to maximize results. At the same time, you’ll be working with channel partners to build up a network and to find and develop potential customers. 
You will:
- Develop potential business customers and expand market share in Thai-Myanmar
-...

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Account Manager (South Africa and Israel Region)

Sales & Customer Service
Full-time
Taipei, Taiwan

Synology is rapidly expanding in South Africa and Israel Region and are seeking multi-tasking experts that can help us drive results in local markets. As a Account Manager, you will be working on creating plans together with other sales and marketing team members to maximize results. At the same time, you’ll be working with channel partners to build up a network and to find and develop potential customers. 
You will:
- Develop potential business customers and expand market share in South A...

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Account Manager (Philippines Region)

Sales & Customer Service
Full-time
Taipei, Taiwan

Synology is rapidly expanding in Philippines Region and are seeking multi-tasking experts that can help us drive results in local markets. As a Account Manager, you will be working on creating plans together with other sales and marketing team members to maximize results. At the same time, you’ll be working with channel partners to build up a network and to find and develop potential customers. 
You will:
- Develop potential business customers and expand market share in Philippines
- Re...

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Account Manager (Korea Region)

Sales & Customer Service
Full-time
Taipei, Taiwan

Synology is rapidly expanding in Korea Region and are seeking multi-tasking experts that can help us drive results in local markets. As a Account Manager, you will be working on creating plans together with other sales and marketing team members to maximize results. At the same time, you’ll be working with channel partners to build up a network and to find and develop potential customers. 
You will:
- Develop potential business customers and expand market share in Korea
- Regularly vis...

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Account Manager (ANZ Region)

Sales & Customer Service
Full-time
Taipei, Taiwan

Synology is rapidly expanding in ANZ Region and are seeking multi-tasking experts that can help us drive results in local markets. As a Account Manager, you will be working on creating plans together with other sales and marketing team members to maximize results. At the same time, you’ll be working with channel partners to build up a network and to find and develop potential customers. 
You will:
- Develop potential business customers and expand market share in ANZ
- Regularly visit l...

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