Technical Support Engineer (Afternoon and Night Shift)



Key Responsibilities:
- Troubleshoot complex technical issues, providing clear solutions that enhance customer satisfaction, even when faced with limited information
- Provide exceptional technical support across various communication channels including live chat, phone, and email
- Gather and organize user feedback with attention to detail, aiding our ongoing efforts for improvement
- Quickly identify and recognize emerging issue patterns within our user base
Work Schedule and Co...