Sales & Customer Service

Technical Support Engineer (Afternoon and Night Shift)

Sales & Customer Service

Full-time

Taipei, Taiwan

Key Responsibilities:
- Troubleshoot complex technical issues, providing clear solutions that enhance customer satisfaction, even when faced with limited information
- Provide exceptional technical support across various communication channels including live chat, phone, and email
- Gather and organize user feedback with attention to detail, aiding our ongoing efforts for improvement
- Quickly identify and recognize emerging issue patterns within our user base
Work Schedule and Co...

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Technical Support Engineer

Sales & Customer Service

Full-time

Taipei, Taiwan

Key Responsibilities:
- Troubleshoot complex technical issues, providing clear solutions that enhance customer satisfaction, even when faced with limited information
- Provide exceptional technical support across various communication channels including live chat, phone, and email
- Gather and organize user feedback with attention to detail, aiding our ongoing efforts for improvement
- Quickly identify and recognize emerging issue patterns within our user base

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Technical Support Assistant (Part-time)

Sales & Customer Service

Part-time

Taipei, Taiwan

群暉科技的 NAS、IPSAN、網路和監控系統受到全球數百萬客戶的信賴，技術支援扮演著相當重要的角色來提供客戶產品售後的服務及諮詢
你將協助我們：
- 透過電話將客戶的詢問引導至 LiveChat 服務
- 透過信件回應客戶的詢問
- 其他主管交辦事項

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Solution Specialist

Sales & Customer Service

Full-time

Taipei, Taiwan

We're seeking a driven Solution Specialist to join our team, with the primary objective of aiding our customers in tackling complex IT challenges. You'll play a pivotal role by being intimately involved in the architecting and deployment of Synology's solutions. Your role will be dynamic, with each day presenting new opportunities and challenges.
You will:
- Apply our company's solutions to real-world scenarios presented by our customers
- Provide consultation to our partners and custo...

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Solution Sales (高雄 Presales)

Sales & Customer Service

Full-time

Taipei, Taiwan

解決方案經理直接負責確保我們的產品解決方案超出客戶的期望。
我們需要幫助客戶簡化 IT 挑戰，提供即時、簡潔、專業的產品方案是我們最重要的責任。作為解決方案經理，您需具備即時的產品洞察力，與我們的團隊密切合作，制定 Synology 解決方案，並確保在客戶環境中獲得愉快的售前體驗
你將協助我們：
- 與區域性業務拜訪使用者，並協助規劃專案需求
- 通過通訊軟體、電話和電子郵件等不同渠道為項目提供產品洞察和體驗
- 收集和編譯用戶的反饋
- 與產品經理及技術開發團隊合作，以滿足客戶的需求
- 提供產品經理市...

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Sales Account Specialist

Sales & Customer Service

Full-time

Taipei, Taiwan

我們正在尋找具備溝通能力及 IT 背景的夥伴加入銷售團隊，你需要與經銷商與客戶維繫關係，與我們共同打造 Synology 專屬的銷售生態圈
你將協助我們：
- 開發、教育訓練與管理經銷商，維繫重點經銷商夥伴關係
- 向客戶簡報產品特色，提供技術諮詢與整體解決方案規劃
- 每日專案進度回報、審核及追蹤
- 產品售前規劃、定期舉辦通路產品教育訓練、售後協調服務
- 其他主管交辦事項

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Product Sales Manager

Sales & Customer Service

Full-time

Taipei, Taiwan

我們正在尋找具備溝通能力及 IT 背景的夥伴加入銷售團隊，你需要與經銷商與客戶維繫關係，與我們共同打造 Synology 專屬的銷售生態圈
你將協助我們：
- 開發、教育訓練與管理經銷商，維繫重點經銷商夥伴關係
- 向客戶簡報產品特色，提供技術諮詢與整體解決方案規劃
- 每日專案進度回報、審核及追蹤
- 專案成效分析及下單報價相關事務
- 產品售前規劃、定期舉辦通路產品教育訓練、售後協調服務
- 其他主管交辦事項

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Field Sales Manager (South Korea) - Remote

Sales & Customer Service

Contract

Taipei, Taiwan

As an expansion of our sales team, we are seeking individuals who possess an intricate understanding of B2B operations, complemented by a strong IT background. Your role will revolve around a comprehensive understanding of Synology's products and solutions, enterprise market development, managing customer relationships, and collaborating to devise a mutually beneficial sales ecosystem.
This position offers the flexibility to work remotely from any location within South Korea.
You will:
...

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Field Sales Manager (ANZ Region) - Remote

Sales & Customer Service

Contract

Taipei, Taiwan

As an expansion of our sales team, we are seeking individuals who possess an intricate understanding of B2B operations, complemented by a strong IT background. Your role will revolve around a comprehensive understanding of Synology's products and solutions, enterprise market development, managing customer relationships, and collaborating to devise a mutually beneficial sales ecosystem.
This position offers the flexibility to work remotely from any location within Australia or New Zealand.
...

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Field Sales Director

Sales & Customer Service

Full-time

Taipei, Taiwan

我們正在尋找具備管理 B2B 業務團隊能力的夥伴加入銷售團隊，你需要了解公司的產品與解決方案，帶領終端客戶業務團隊開發企業市場、經營重點客戶關係，與我們共同建立為 Synology 與客戶創造雙贏的銷售生態圈
你將協助我們：
- 開發與經營企業市場
- 制定與執行區域成長策略，並到達業績目標
- 帶領團隊進行產品與解決方案售前規劃、以及售後協調服務
- 業務與專案進度回報、審核及追蹤的管理
- 管理專案成分析及下單報價相關事務
- 主動將客戶建議與市場趨勢回饋給產品行銷部
- 其他主管交辦事項

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Account Manager (Korea Region)

Sales & Customer Service

Full-time

Taipei, Taiwan

Synology is rapidly expanding in Korea Region and are seeking multi-tasking experts that can help us drive results in local markets. As a Account Manager, you will be working on creating plans together with other sales and marketing team members to maximize results. At the same time, you’ll be working with channel partners to build up a network and to find and develop potential customers. 
You will:
- Develop potential business customers and expand market share in Korea
- Regularly vis...

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Account Manager (India Region) - Remote

Sales & Customer Service

Contract

Taipei, Taiwan

As an expansion of our sales team, we are seeking individuals who possess an intricate understanding of B2B operations, complemented by a strong IT background. Your role will revolve around a comprehensive understanding of Synology's products and solutions, enterprise market development, managing customer relationships, and collaborating to devise a mutually beneficial sales ecosystem.
This position offers the flexibility to work remotely from any location within India.
You will:
- Cult...

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Account Manager (India Region)

Sales & Customer Service

Full-time

Taipei, Taiwan

As an expansion of our sales team, we are seeking individuals who possess an intricate understanding of B2B operations, complemented by a strong IT background. Your role will revolve around a comprehensive understanding of Synology's products and solutions, enterprise market development, managing customer relationships, and collaborating to devise a mutually beneficial sales ecosystem.
You will:
- Cultivate and manage relationships with business clients
- Visit channel partners to foste...

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Account Manager (Hong Kong Region)

Sales & Customer Service

Full-time

Taipei, Taiwan

As Synology rapidly expands in Hong Kong, we are looking for multi-tasking experts that can help us drive results in local markets. As a Sales Account Manager, you will be working with other sales and marketing team members to create plans that maximize results. At the same time, you’ll be working with channel partners to build a strong network and develop potential customers.
You will:
- Develop potential business customers and expand market share in Hong Kong and Macau
- Regularly vis...

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