Sales & Customer Service
Technical Support Engineer
Department Info
Synology is a global technology leader empowering millions of users—from small businesses to large enterprises. Our products range from advanced storage systems and backup solutions to cutting-edge cloud services. With a steadfast commitment to innovation, we are setting the standard for tomorrow's digital world, ensuring our customers' data is secure, accessible, and maximized to its full potential.
Our Technical Support and Service Department plays a crucial role in our success. This devoted crew empowers users, guiding them towards success, and transforming potential roadblocks into moments that solidify trust.
As a Technical Support Engineer at Synology, you are the vital connection between our solutions and our users, delivering timely and precise support. Your role will involve deftly handling tech hurdles and ensuring users' concerns are resolved to satisfaction. Step into a role where every exchange is an opportunity to strengthen trust and foster long-term user relationships.
Job Description
Key Responsibilities:
- Troubleshoot complex technical issues, providing clear solutions that enhance customer satisfaction, even when faced with limited information
- Provide exceptional technical support across various communication channels including live chat, phone, and email
- Gather and organize user feedback with attention to detail, aiding our ongoing efforts for improvement
- Quickly identify and recognize emerging issue patterns within our user base
Requirements
You are expected to have:
- Proficiency in English, with a TOEIC score surpassing 700, and fluent in Mandarin
- Adaptable to both independent work and collaborative team interactions, with the ability to think autonomously and reach out to other teams when necessary
- A genuine interest and passion for data storage and networking technologies
-Proactive in keeping up with technological advancements, showing a readiness to learn and adapt to new ideas
We are additionally targeting candidates with:
- Familiarity with Linux and Shell Script
- Prior experience in customer support or related roles
- Skilled in producing technical documents and promoting knowledge sharing within the team
- Proficiency in other relevant areas, such as data management, network connectivity, virtualization, cloud or backup solution
Apply Now
Your future career awaits
We’ll get in touch with you to let you know the next steps.
【Personal Data Protection Statement of Synology Inc.】
We Value Your Privacy
To comply with the Personal Information Protection Act, this page will outline how we collect, use, and transmit your personal data. Please read this privacy statement carefully and contact us if you have any questions.
Please note that it is at your own discretion whether to apply for job openings at Synology. The recruitment process of Synology requires your personal information. To comply with the Personal Information Protection Act, we would like to inform you of the following before you provide personal data to us. Please read the statements below carefully:
- 1. Synology will collect, use and keep your personal data only to the extent and period necessary, subject to the specific purpose and process which is lawful and legitimate. You’ll be informed of the purpose of data collection, categories of the personal data to be collected, the time period, territory, recipients and the methods of which the personal data is used, the data subject’s rights under the law and the method for exercising such rights, as well as you may choose to provide data at your own discretion but your rights and interests will be
affected if you elect not to provide your personal data.
- a. The purpose of the collection: Synology’s recruitment and selection of personnel and the relevant business operation.
- b. The categories of the personal data: Including name, email address, phone number, nationality, resume information (including but not limited to education, work experience, family details, and other personal data, information or files provided by you).
- c. The time period of which the personal data is used: For the purpose of Synology ‘s recruitment and selection of personnel and as required for the relevant business operation, personal data will be kept at Synology for 3 years after the end of recruitment process.
- d. The recipients of which the personal data is used: Synology and its global affiliates.
- e. The territory of which the personal data is used: The regions where Synology and its affiliates are located around the globe.
- f. The methods of which the personal data is used: Including but not limited to the Internet, email, written form, and fax.
- g. If you fail to provide personal data stated above or the information provided is not complete, you may not be able to apply for a job at Synology.
- 2. In accordance with Article 3 of the Personal Data Collection Act, you shall be able to exercise the following rights with regard to your personal data: the right to make an inquiry of and to review your personal data; the right to request a copy of your personal data; the right to supplement or correct your personal data; the right to demand the cessation of the collection, processing or use of your personal data and the right to erase your personal data. Synology shall not be held liable for any damages to your rights and interests, or the inability to access this website and attend recruitment events due to your exercise of the rights above.
- 3. If any of the following is reported or verified after investigation, Synology has the rights to correct, delete the information, or blacklist the job applicant. If the job applicant is involved with civil or criminal disputes, Synology will cooperate with the authorities and provide the resume, connection history, or any job application related information for the investigation of the judicial authorities, prosecution or investigation agencies.
- 1. The job applicant provides false personal information.
- 2. The job applicant uses the name/identity of another person.
- 3. The job applicant conducts wrongdoing or activities unrelated to job application.
- 4. The personal information provided by the job applicant contains inappropriate content or is against social good morals.
- 4. This Privacy Statement serves as supplementary clauses to Synology Privacy Statement. Please read Synology Privacy Statement carefully to understand other regulations with regard to how Synology handles personal information.
- 5. Synology reserves the right to amend this Privacy Statement and relevant information. The amendments will be announced on the official website or mobile applications of Synology without separate notice. You can review the Privacy Statement and relevant information anytime on Synology related channels.
- If you continue to proceed with the application process, you shall be deemed to have read, understood, and agreed to the Privacy Statement. If you do not agree to the Privacy Statement, please do not provide your personal data on the website and Synology will not be able to provide the services of the specific purpose for you. If you agree to the Privacy Statement above, please click the “I've read and agree to the Privacy Policy.” button at the bottom of this page and submit your resume to complete the job application process.
If you have any concerns or suggestions regarding how we manage personal data, please feel free to contact us anytime.
Email：hr_recruit@synology.com
Synology Inc.