Product Management & Marketing

Technical Documentation Specialist

Product Management & Marketing
Taipei, Taiwan

Department Info

Products should be easy to use. We take great care ensuring our solutions are easy to pick up and understand. As a member of the Technical Documentation Team, you uphold information clarity even for difficult and complex solutions. We make the difficult simple and ensure that product documentation is up to date and meets the ever evolving needs of our users.

Job Description

Without documentation, even the very best of products may remain unused. As a Technical Documentation Specialist, you will be responsible for ensuring our products can successfully be integrated and used by our customers. You'll be working closely with engineering and product management teams to deliver precise and accurate UI elements and documentation across different product lines and software solutions, moving between researching, writing, and monitoring feedback.

You will:
- Prepare, review, and produce technical documentation targeting diverse audiences with widely different technical capabilities
- Learn about complex solutions and concepts and then work on recompiling and reorganizing it for ease of reading and clarity
- Work with PMs, developers, and designers to produce content ranging from UI elements, documentation, and more to instruct, educate, and guides our customers
- Manage documentation projects with thorough planning and constant coordination with stakeholders and subject matter experts
- Proficiently identify and gather necessary information and supply value-added content based on this information


You are expected to have:
- Strong written and verbal communication skills in English and Chinese
- Strong interpersonal skills
- Ability to handle large amounts of information and convert them into a cohesive and detailed piece of content
- Ability to adapt quickly and work successfully in a culturally diverse environment

We're targeting candidates with:
- Experience with Git, Trados Studio, or other content management tools
- Familiarity with InDesign and HTML
- Strong interest in computer networking and the information technology industry
- 2 years of technical writing or related experience

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