Product Management & Marketing

Technical Documentation Specialist (Filipinos)

Product Management & Marketing
Taipei, Taiwan

Department Info

Our data management, video surveillance, and wireless networking systems are designed to be easily accessible by anyone. Synology's Technical Documentation Team creates and maintains technical documentation critical to making sure our users can easily find, understand, and resolve any questions or issues they encounter.

Job Description

The key to clear and well-written documentation is working closely with both our technical support team to troubleshoot and address common issues, and with our product managers to ensure accuracy and well-thought-out depictions of features.
You'll be working on a handful of different products and software solutions, moving between researching, writing, and monitoring feedback.

You will:
- Consistently deliver high-quality documentation targeted at various audiences, including users, IT administrators, and decision-makers
- Work closely with Technical Support Team. Review and revise technical articles to guide users in resolving common issues.
- Manage documentation projects with thorough planning and constant coordination with stakeholders and subject matter experts
- Proficiently identify and gather necessary information and supply value-added content based on this information
- Conduct thorough reviews for other writers


You are expected to have:
- Strong written and verbal communication skills in English
- Strong interpersonal skills
- Ability to adapt quickly and work successfully in a culturally diverse environment

We're targeting candidates with:
- Familiarity with InDesign and HTML
- Strong interest in networking and information technology
- Bachelor’s degree or equivalent practical experience
- 2 years of technical writing or related experience
- Willing to work in Taiwan

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Your future career awaits

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