Sales & Customer Service

Solution Specialist

Sales & Customer Service
Taipei, Taiwan

Department Info

Synology’s portfolio of NAS, SAN, backup, and surveillance solutions have already been deployed millions of times around the world. While the bulk of B2C markets may be driven through marketing efforts, B2B is a whole different world, requiring the expertise and careful handling by Synology’s Sales Team. Building trust, reputation, and close working ties with local partners is a key ingredient to delivering results.

Job Description

We're seeking a driven Solution Specialist to join our team, with the primary objective of aiding our customers in tackling complex IT challenges. You'll play a pivotal role by being intimately involved in the architecting and deployment of Synology's solutions. Your role will be dynamic, with each day presenting new opportunities and challenges.

You will:
- Apply our company's solutions to real-world scenarios presented by our customers
- Provide consultation to our partners and customers on Synology's IT solutions across cloud, on-prem, and hybrid architectures
- Collaborate regularly with other teams such as sales, technical support, product management, marketing, and more
- Stay on cutting edge through market research and hands-on experience of IT systems and solutions


You are expected to have:
- 3 years of experience working in an IT-related role, such as with servers, storage, backup, or networking
- An understanding of storage and network technologies
‧ Setting up and managing Linux systems
‧ Networking concepts like NAT, VLAN, DNS, DHCP, etc.
‧ File/storage technologies such as RAID, file/block/object protocols, WORM, etc.
- Openness to travel as needed
- A proactive approach with a team-oriented mindset
- Professional proficiency in English and Mandarin Chinese
- Bachelor's degree in an engineering or business-related field

Apply Now
Your future career awaits

We’ll get in touch with you to let you know the next steps.

Please upload your resume and portfolio in Microsoft Word/PowerPoint or PDF formats.