業務與客戶服務

Technical Support Engineer (Afternoon Shift)

業務與客戶服務

全職

Taipei, Taiwan

Providing immediate, concise, and professional customer assistance is our most important responsibility. As a Technical Support Engineer, you will be relied upon by our customers to provide immediate product knowledge. You’ll work closely with our customers to troubleshoot issues, verify that the problem is resolved, and to ensure a pleasant after-sales experience.
You will:
- Provide technical support through different channels, such as live online chat, phone, and emails
- Collect an...

詳細工作內容

Technical Support Engineer

業務與客戶服務

全職

Taipei, Taiwan

Providing immediate, concise, and professional customer assistance is our most important responsibility. As a Technical Support Engineer, you will be relied upon by our customers to provide immediate product knowledge. You’ll work closely with our customers to troubleshoot issues, verify that the problem is resolved, and to ensure a pleasant after-sales experience.
You will:
- Provide technical support through different channels, such as live online chat, phone, and emails
- Collect an...

詳細工作內容

Technical Support Assistant (Part-time)

業務與客戶服務

兼職

Taipei, Taiwan

群暉科技的 NAS、IPSAN、網路和監控系統受到全球數百萬客戶的信賴，技術支援扮演著相當重要的角色來提供客戶產品售後的服務及諮詢
你將協助我們：
- 透過電話將客戶的詢問引導至 LiveChat 服務
- 透過信件回應客戶的詢問
- 其他主管交辦事項

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Solution Sales (高雄)

業務與客戶服務

全職

Taipei, Taiwan

解決方案經理直接負責確保我們的產品解決方案超出客戶的期望。
我們需要幫助客戶簡化 IT 挑戰，提供即時、簡潔、專業的產品方案是我們最重要的責任。作為解決方案經理，您需具備即時的產品洞察力，與我們的團隊密切合作，制定 Synology 解決方案，並確保在客戶環境中獲得愉快的售前體驗
你將協助我們：
- 與區域性業務拜訪使用者，並協助規劃專案需求
- 通過通訊軟體、電話和電子郵件等不同渠道為項目提供產品洞察和體驗
- 收集和編譯用戶的反饋
- 與產品經理及技術開發團隊合作，以滿足客戶的需求
- 提供產品經理市...

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Field Sales Manager (桃竹苗)

業務與客戶服務

全職

Taipei, Taiwan

我們正在尋找具備 B2B 業務能力及 IT 背景的夥伴加入銷售團隊，你需要了解公司的產品與解決方案，開發企業市場、經營客戶關係，與我們共同建立為 Synology 與客戶創造雙贏的銷售生態圈
你將協助我們：
- 開發與經營企業市場
- 制定與執行區域成長策略，並到達業績目標
- 產品與解決方案售前規劃、以及售後協調服務
- 業務與專案進度回報、審核及追蹤
- 專案成分析及下單報價相關事務
- 主動將客戶建議與市場趨勢回饋給產品行銷部
- 其他主管交辦事項

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Field Sales Director

業務與客戶服務

全職

Taipei, Taiwan

我們正在尋找具備管理 B2B 業務團隊能力的夥伴加入銷售團隊，你需要了解公司的產品與解決方案，帶領終端客戶業務團隊開發企業市場、經營重點客戶關係，與我們共同建立為 Synology 與客戶創造雙贏的銷售生態圈
你將協助我們：
- 開發與經營企業市場
- 制定與執行區域成長策略，並到達業績目標
- 帶領團隊進行產品與解決方案售前規劃、以及售後協調服務
- 業務與專案進度回報、審核及追蹤的管理
- 管理專案成分析及下單報價相關事務
- 主動將客戶建議與市場趨勢回饋給產品行銷部
- 其他主管交辦事項

詳細工作內容

Cloud Sales Manager

業務與客戶服務

全職

Taipei, Taiwan

Our users range from casual home users to enterprises that serve millions of users. Your responsibility is to discover and nurture business development opportunities and help create a quality network of partners familiar with our cloud solutions. You'll be at the forefront of Synology's rapid expansion into new IT solutions. 
You will:
- Find, create opportunities, and develop B2B connections with the goal of ultimately expanding our C2 solution's market share
- Research, analyze, and b...

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Account Manager (Korea Region)

業務與客戶服務

全職

Taipei, Taiwan

Synology is rapidly expanding in Korea Region and are seeking multi-tasking experts that can help us drive results in local markets. As a Account Manager, you will be working on creating plans together with other sales and marketing team members to maximize results. At the same time, you’ll be working with channel partners to build up a network and to find and develop potential customers. 
You will:
- Develop potential business customers and expand market share in Korea
- Regularly vis...

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Account Manager (Hong Kong Region)

業務與客戶服務

全職

Taipei, Taiwan

As Synology rapidly expands in Hong Kong, we are looking for multi-tasking experts that can help us drive results in local markets. As a Sales Account Manager, you will be working with other sales and marketing team members to create plans that maximize results. At the same time, you’ll be working with channel partners to build a strong network and develop potential customers.
You will:
- Develop potential business customers and expand market share in Hong Kong and Macau
- Regularly vis...

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Account Manager (ANZ Region)

業務與客戶服務

全職

Taipei, Taiwan

Synology is rapidly expanding in ANZ Region and are seeking multi-tasking experts that can help us drive results in local markets. As a Account Manager, you will be working on creating plans together with other sales and marketing team members to maximize results. At the same time, you’ll be working with channel partners to build up a network and to find and develop potential customers. 
You will:
- Develop potential business customers and expand market share in ANZ
- Regularly visit l...

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